Privacy Policy

Protecting customer privacy and maintaining responsible information management practices are important components of operating a modern online business. This Privacy Policy explains how personal information may be collected, used, stored, disclosed, and protected when individuals interact with the company’s websites, mobile services, social media channels, customer support systems, marketing programs, and related digital platforms. By accessing or using the company’s services, customers acknowledge that their information may be processed in accordance with the practices described within this policy.

Personal information may be collected whenever customers browse the website, create an account, place an order, subscribe to promotional communications, participate in surveys, engage with customer support, submit reviews, interact with advertising content, or otherwise communicate with the company. The information collected may include identifying details such as names, email addresses, telephone numbers, mailing addresses, account credentials, device identifiers, and other information voluntarily provided by customers during their interactions.

Additional information related to purchases, transaction history, payment details, shipping information, browsing activity, and website usage patterns may also be collected. Information regarding device characteristics, browser settings, referral sources, operating systems, and general geographic location may be gathered automatically through various technologies used to improve functionality, security, analytics, and customer experience. Information may also be received from trusted business partners, service providers, marketing affiliates, referral programs, and other legitimate third-party sources.

Cookies and similar tracking technologies may be used to enhance website performance and personalize user experiences. These technologies help remember customer preferences, maintain shopping cart contents, improve navigation, analyze website traffic, evaluate advertising effectiveness, and support marketing activities. Customers may manage certain cookie preferences through browser settings or other available privacy controls. Disabling some cookies may affect website functionality and limit access to certain features or services.

Personal information may be used for a variety of legitimate business purposes. These purposes may include processing and fulfilling orders, managing customer accounts, facilitating payments, arranging shipments, providing customer support, responding to inquiries, preventing fraud, improving products and services, conducting analytics, administering promotions, sending transactional communications, delivering marketing content, maintaining security, complying with legal obligations, and operating the website efficiently. Information may also be analyzed to better understand customer preferences and improve overall service quality.

The company may retain personal information for periods reasonably necessary to fulfill the purposes for which the information was collected. Retention periods may vary depending on the nature of the information, business requirements, legal obligations, dispute resolution needs, regulatory compliance requirements, and operational considerations. When personal information is no longer required, reasonable measures may be taken to delete, anonymize, or securely dispose of the information in accordance with applicable practices and legal requirements.

Personal information may be shared with carefully selected service providers, contractors, payment processors, shipping partners, technology vendors, analytics providers, marketing service providers, customer support platforms, security providers, and other business partners that assist in operating and supporting company services. These third parties may access information only to perform authorized services on behalf of the company and are expected to maintain appropriate confidentiality and security protections.

Certain information may also be disclosed when necessary to comply with legal obligations, respond to lawful requests, enforce contractual rights, protect company assets, investigate fraud, address security incidents, or safeguard the rights, safety, and property of customers, employees, and business partners. In connection with business transactions such as mergers, acquisitions, reorganizations, or asset transfers, personal information may be transferred as part of the associated business operations.

The company does not knowingly collect personal information from children who are below the minimum age permitted under applicable laws. If information is discovered to have been collected from an ineligible individual, reasonable efforts may be taken to delete such information promptly. Parents or guardians who believe personal information may have been collected from a minor are encouraged to contact customer support for assistance.

Certain website features, including blogs, forums, reviews, comments, and social media interactions, may allow users to share information publicly. Customers should exercise caution when posting information in publicly accessible areas, as content shared publicly may be viewed, collected, or used by other individuals beyond the company’s control.

Security measures are implemented to help protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. These measures may include administrative safeguards, technical protections, monitoring systems, encryption technologies, access controls, and operational procedures designed to maintain information security. While reasonable efforts are made to protect customer information, no method of electronic transmission or storage can guarantee absolute security.

Customers may have privacy rights depending on their location and applicable laws. These rights may include the ability to access personal information, request corrections, request deletion, object to certain processing activities, restrict processing, request data portability, withdraw consent where applicable, and manage marketing preferences. Requests may require identity verification before they can be processed to help protect customer information from unauthorized access.

For questions regarding privacy practices, personal information handling, data protection rights, or privacy-related requests, customers may contact the privacy support team by email at cozyearthusa@outlook.com or by telephone at (129) 987-9875. The company remains committed to maintaining transparency, respecting customer privacy, and implementing responsible information management practices across all aspects of its business operations.